Discovery phone call

Booking policy

Professional Standards All consultations are provided by a Registered Dietitian and conducted in accordance with the standards and ethical guidance of the Health and Care Professions Council (HCPC) and the British Dietetic Association (BDA). Consultation Fees & Duration - Initial and follow-up online consultations are 55 minutes in duration. - The consultation fee is £100 per session, or if purchasing a package, £80 per session (£60 per session for the accessibility package). - Consultations are delivered remotely via a secure online platform. Booking & Payment Terms - Full payment is required in advance to confirm your appointment. - Appointments are not considered secured until payment has been received. - Payment details will be provided at the time of booking. Cancellation & Rescheduling Policy - A minimum of 24 hours’ notice is required for appointment cancellations or rescheduling requests. - Cancellations made with less than 24 hours’ notice may incur the full consultation fee. - Failure to attend a scheduled appointment without notice (“non-attendance”) will result in the full fee being charged. - In exceptional circumstances, discretion may be applied at the practitioner’s professional judgement. Late Attendance - If you join the consultation late, the session will still end at the scheduled time. - The full consultation fee remains payable. Refund Policy Refunds are not provided for completed consultations, late cancellations, or missed appointments. If the practitioner is required to cancel an appointment, clients will be offered either: - a full refund, or - an alternative appointment date.

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