Shipping Policy

Last updated: 23 May 2026

These policies are designed for use by Beth Emily Wheeler, a UK-based online nutrition and dietetic coach providing dietetic consultations, nutrition plans, educational programmes, and nutrition and fitness challenges.

These documents are drafted to align with:

UK GDPR and the Data Protection Act 2018;
The standards and guidance issued by the Health and Care Professions Council (HCPC);
Professional expectations commonly applied to HCPC-registered dietitians and members of the British Dietetic Association (BDA).

4.1 Digital Services & Products

Most Be Themily Optimal services and products are delivered digitally.

This may include:

Online consultations;
Downloadable nutrition plans;
Educational resources;
Self-guided programmes;
Challenge materials;
Email-based coaching content.

Digital products are generally delivered via email, secure client portal, or online platform access.

4.2 Delivery Timeframes

We aim to deliver:

Consultation confirmations immediately after booking;
Nutrition plans within 7 days after consultation unless otherwise stated;
Programme access shortly after successful payment;
Digital downloads immediately or within a reasonable timeframe.

Delivery times are estimates only and may vary.

4.3 Physical Products

If physical products are offered in future:

Shipping costs will be displayed at checkout;
Estimated delivery times will be provided where possible;
Customers are responsible for providing accurate delivery information.

We are not responsible for delays caused by postal carriers, customs, or circumstances outside our control.

4.4 Failed Delivery

If digital products are not received:

Please check spam or junk folders;
Contact us at bethemilyoptimal@gmail.com

We will make reasonable efforts to resolve delivery issues promptly.

4.5 International Orders

Digital services may be available internationally where legally permitted.

Clients are responsible for ensuring compliance with local laws and regulations in their jurisdiction.